Sophie Roberts

Review of Honda of Seattle

We purchased a certified used Honda HR-V in July o...

We purchased a certified used Honda HR-V in July of this year. As part of the finance package, we were recommended GAP insurance from Ryan P for $850 despite the fact we were already paying a $5000 downpayment (making the GAP insurance irrelevant).

After getting home and doing our own research, we reached out to Honda of Seattle within a week to cancel the insurance as allowed by both the policy and Washington State Law. As of today (12/2), this cancellation has still not been actioned despite multiple reassurances from Ryan that this has been dealt with and having had to submit 3 different cancellation forms over a period of 3 months.

At this point, we are raising the issue with the Washington State Insurance Commissioner to try to get to a resolution.

We cannot stress enough how we have had this concern ignored or mishandled by multiple Honda of Seattle employees and would never recommend this business for any kind of financial transaction.

The car, for what it's worth, has been great but it's unlikely we will ever use a Honda dealership again after this experience.