Emily Buri

Review of Hilton Tucson El Conquistador ...

The resort itself was beautiful. However, a few of...

The resort itself was beautiful. However, a few of the staff members had some attitude. Our family has stayed in Hilton Resorts all over North America and the Caribbean and one thing we enjoy most is the kind, accommodating staff. There were a couple very kind, generous workers. I can't quite remember his name but he was from California and worked there for a long time. He was very very kind and apologized for the delays in breakfast.
We've been diamond members for over 10+ years and we had asked for an upgrade on our room weeks in advance. However, we didn't receive the update until our last night. They did give us a cheese and cracker board for the inconvenience but we really wanted a room with a view and a larger room for us four adults. Beautiful resort itself but the staff could use a bit of training on how to accommodate the guests better.