Maybe a 5 star hotel but with a 3 star hotel servi...

Maybe a 5 star hotel but with a 3 star hotel service.
Yesterday I went to the Beach Bar of the Hotel and asked for a common Gin Tonic, after 5min they said the they have Gin but not tonic soda, so I have to choose another cocktail. I did choose a Daikiry Cocktail. Not so well done and in the end they charge in the bill a Gordon's (Gin) tonic.
A lot improvement should be done for costom satisfaction.