diz liz

Review of Keith Pierson Toyota

We spent about 3 hours on Memorial Day negotiating...

We spent about 3 hours on Memorial Day negotiating a deal on a van. We came to an agreement, signed the paperwork, and drove off. The next evening, we are notified by phone that we needed to come back in and sign new paperwork as we had to go with a different bank. Having been through this before, I knew that meant that we weren t getting the original deal. I asked over the phone if the rate had changed, but Lucious told me he couldn t discuss it over the phone. So we came back in to discover that the rate was now 4.5% higher. We said no. We asked for more time to get our own financing which they agreed to. We decided later in the day to take our time getting the right financing and called to tell Lucious we were returning the van since they couldn t honor the contract. Came in and he tried to lower the rate and was able to lower it another 2%, however this was still 2.3% higher than the agreement. He then tried to swap warranty companies to bring down the total. We declined his efforts as we just wanted what was already agreed to. He tried to strong arm me saying we couldn t just get out of the contract. This is false and is unlawful. They cannot change terms and force you to resign. I knew my rights, but am fearful that others do not and will be taken advantage of. It took about 90 mins but we left in our original van and are looking elsewhere. This yo-yo financing should be illegal and it s a terrible way to do business. Please do not do business with a place that would engage in this manner. He even tried to tell me that they were losing money on this deal anyway and I did them a favor. Seriously? We live here and will obviously be buying more cars in the future so I don t understand the attitude. Moral of the story is know your rights and say no to yo-yo financing tactics.