Michelle Rose Ea

Review of The Exchange Hotel

We had a bad experience with Exchange! It was an u...

We had a bad experience with Exchange! It was an unplanned visit to Vancouver and we were not able to bring any personal stuff with us. My friend who lives in Vancouver talked highly of rhe hotel and recommended for us to stay there. My husband tried to call front desk to ask for a dental kit but nobody answered. Then when I got home to the hotel, I asked at the reception for a dental kit once again. Daniel, the front desk only gave me one kit and said another one will follow. He called somebody on the ohone to deliver the other dental kit to our room. But none came! I won't ever recommend the hotel to anyone as Customer Service Experience is very poor. This is sad seeing that it is a 4-star hotel but very poor service.