Completely and utterly disappointed.

Completely and utterly disappointed.
From the treatment by the staff who are supposed to be caring for my aunt (they don t), to the administrative staff, this facility misses the mark at every turn.

Lack of responsiveness, zero empathy, and there is absolutely no advocacy for those in their care. Seems all they care about is getting people out of the facility, not ensuring residents receive empathetic and sincere care.

What happened to do no harm?