Very customer unfriendly company! If you call the ...

Very customer unfriendly company! If you call the 06 number that is mentioned on the answering machine, you will get a gentleman on the phone who just says no to everything!
Do not want to arrange anything (urgently) for you. My package should have arrived on Thursday, it is now Saturday and it is not there yet! Period in which they deliver is particularly long 9-17 !! And if you're not at home, you're out of luck!