Chris Kuhlman Review of Founders Brewing Co.
The only thing about this place that took away the...
The only thing about this place that took away the stars is the service. Everything else, food, atmosphere, beer, everything is great. The service is just meh to the point of disappointing. This is an organizational issue, not a personnel issue. The place is seat yourself, and you have a tab that follows you anywhere. This is convenient because you can order from anyone at any time, but this is also the places biggest problem. You don't have a server. Every server in the place is your server. Before you think this sounds awesome, keep a few things in mind: there is no need to give you personal attention, you are simply a number and treated as such, don't expect the server to know what you're drinking because you'll get 5 different people at 5 different times, if someone says they'll be back, don't believe it, once you are served food, no one will follow up with you, you will have to spell your name at least a dozen times, and this is all because every single server has the mindset (understandably) the you are not "their table". And they are right. And you will be treated as such. If service is not an important element of your dining or night out experience, you'll love Founders. If good service is important to you, be warned. In the two hours the 10 of my party was there, we had to flag down servers 5 times and wait for a follow up for up to 15 mins. Too bad because great service could make Founders a must visit every time I'm in town.
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