Brian Gibbons

Review of Capitol City Honda

I purchased a vehicle at capital city Honda a litt...

I purchased a vehicle at capital city Honda a little over 3 months ago. I bought a 2012 vehicle and after one month the engine had a weird sound going on with it. I brought the truck in and they virtually did nothing to look it over.
Now two months down the road I take the vehicle in for it s first oil change, only to have my mechanic tell me that there is heavy metal in the oil. So again I take it into the dealership thinking now I have proof this vehicle hasn t been running correctly. I drop the truck off I inform them of the finding and ask them to look it over and do as they need to make this situation right. I call back after not hearing from anyone for over a week and am told absolutely nothing about my truck and that the manager will get back to me.
I Follow up a few days later, still no word on the truck. Now, TWO WEEKS later I get a call saying that there is nothing wrong with the truck and that their is no metal in the oil, and demands I bring his rental car back TODAY. While I have a busy day going on he then follows up and sends me this nasty text stating I hope you are headed my way to bring my car back today. So after not hearing anything about my truck for over two weeks, now they expect me to drop whatever is on my schedule to appease to them.
The customer service here is completely awful and it looks like it starts at the management level. Please do not bring your business here if you want any kind of loyal or good service.