Everything could have been perfect if we had not m...

Everything could have been perfect if we had not missed the plane because of the hotel that made us hang around for almost an hour to collect our luggage and the valet who made an accident with us and today he refuses to pay and reimburse expenses. I have been an Accor customer for more than 5 years and I travel a lot but in this hotel I will not come back because I find it inadmissible