Rachael Culligan Review of Fastway Couriers Ireland Ltd.
Absolutely appalling service from rude, incompeten...
Absolutely appalling service from rude, incompetent people. I run a cake business. I ordered a custom made cake topper from another cake maker for a young couple's engagement. They were having a big party and wanted a really special cake with a topper with their names on it as a keepsake. I paid extra for delivery with fastway to ensure I had it on time. It sat in their depot for two days before they then forwarded it on to another depot(the wrong depot). I had no topper for my cake. I didn't get paid for my cake. My reputation is damaged. I am out the price of two toppers (there was two in the package), the delivery fee and the price of the cake. A different depot (the depot that have the topper) rang me after reading my email stating my loss and told me that I didn't have a claim. They only paid out if the parcel was lost or damaged not if it came too late to be of any use and they assured me I'd have it by Monday. There was a second cake topper in it for a cake due this week so I needed it to come by Monday. Today is Monday. It is still sitting in the wrong depot. No one is responding to my emails. The phone number is never answered. They are the worst company I have ever dealt with - EVER!
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