Hotel is walk-able distance from times square. Hot...

Hotel is walk-able distance from times square. Hotel included with refrigerator & kitchenette which is great. My room was right in between 2 elevators. It was making terrible sound throughout day & night. When I complained to receptionist, she told me that there is no other rooms available. Bathroom shower was not working properly, water was not going through drain. I wont expect this kind of issues with 4 star hotel