So a year ago I purchased a 2018 Chevy equinox fro...

So a year ago I purchased a 2018 Chevy equinox from Jim Ellis Chevrolet. On 8/3/2018 someone ran into the back of the car at 50 miles an hour and totaled the car. I called Jim Ellis to get the Manufacturer s Invoice for the gap insurance on 9/17/2018. The salesperson answers the phone. I explain to him the situation. He offers to sell me another car but I tell him maybe in two weeks to a month, ill be ready to purchase another vehicle. He then forwards me to his manager who then forwards me to finance who never answers the phone. I call again the next day and someone in sales answers the phone. I explain to them the situation and they offer to sell me another car. I tell them I am not ready yet and they hang up the phone. So, this goes on for a week. On 9/25/2018 I finally get someone on the phone from finance. They place me on hold for 20min and hang up. I don t understand what going on at this dealership. It seems like they forgot that customers are how the lights stay on. As salesmen, their goal should be to build relationships. I have worked in customer service for 8+ years. As a salesman, if a previous customer calls me and says my car was totaled alarm bells would go off. I would do everything in my power to help him/her and follow up with them weekly until they are ready to purchase another vehicle. You guys have forgotten that customers are important. I live an hour away so its going to take 2 hours out of my day just to come to the dealership to get a paper that I am positive can be emailed to me. I will never purchase another vehicle from Jim Ellis.