Horrible service. I have been trying to verificate...

Horrible service. I have been trying to verificate my account for 2 weeks and I only get automatically generated e-mails that provided documents do not meet their requirements. But this is the only passport I have and I have no power to change it so that skrill would be satisfied. Moreover they even do not say what exactly is wrong, keeping on sending me standard e-mails. Some time ago the same passport met their requirements. Burn in hell!