George Duane

Review of Oliver Heating, Cooling, Plumb...

The technicians are ALWAYS excellent and know thei...

The technicians are ALWAYS excellent and know their stuff but the office management needs some real improvement. I have used Oliver for years and purchased a complete new system from them with maintenance contracts renewed and plumbing as well. I even referred my family member to them who just purchased a 12K Trane system from them. I asked them to come out and install a new smart t-stat in my home. Was told on phone it was an 85.00 service call fee plus what ever parts needed were extra. Turned out that it was a flat rate and cost me 450.00 and the office manager was less than willing to cut me any break. With all the business I have given this company and the referral, I felt this was not communicated correctly from the main office at time of scheduling.

As I said, the tech's are excellent but they really need new office management who actually shows some decency towards their customers. Without us, they have no business. I will be looking for a more customer centric company with higher quality management.