I really wanted to give 4-5 star.

I really wanted to give 4-5 star.

Food = 4.5 Stars
Service = 0.0 Stars
Venue = 4.0 Stars

Booked ahead for my partners birthday. Never having eaten here, we had heard many fantastic things and were very much looking forward to the dinner.
There were no staff at reception, took 15 minutes to find the restaurant which turned out to be just down the corridor. But as there were no signs and no staff to direct us, we nearly missed our 7pm booking after arriving nearly 20 minutes early.
When we got to the restaurant, staff were having an argument with a patron about seating arrangements. Apparently they were very displeased with where they had been seated. Once we got to the front of the queue, we were lead to our table which was in the exact direction of all the commotion and screaming.
Trying to keep my spirits up, as it was my partners birthday and we VERY rarely spent $50 on dinner, let alone the $300 we spent this night, i tried to stay happy and suggested we went and got some food.
The first thing that happened when i picked up my dinner plate, was get mash potato all over my hands as the plate had not been cleaned properly with food still all over the bottom of it. With no staff in sight to advise what to do, all i could do was put the potato covered plate onto a nearby empty table and go clean myself up in the wash room.

The night improved from here, but the service I had received up to this point was actually non existent. It was like there just weren't staff or they had better things to do.
I eventually was able to make eye contact with a waitress i saw. She spoke with such a heavy accent we couldn't under stand each other, so i pointed to the bottle of wine i wanted on the list, and she brought me one out that was similar but not the same as the one i wanted.. i just stuck with it even though it was $70, i really needed a drink by this point.

I would like to say the food was fantastic and lifted our spirits. I would really really like to return again as the food was really exceptional, and it looked as though it was normally a good venue. However I couldn't justify spending another $300 here again if they don't include at least basic services like having a concierge to direct you to the restaurant, clean plates and staff not arguing with patrons.

I like to think perhaps this was a one off bad night for them, as the service was just terrible to say the least.
I wouldn't recommend this place to visiting family and friends unless I knew it had lifted its game on the service it provides.

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Edit:
1 year down the track, The Hyatt still leaves a bad taste in my mouth when i think about that night. Downgrading my review to 1 star. I can no longer remember anything good about this night, only disappointment.

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Edit 2:
They called me back a few months ago asking to come in and give another shot. But that was it, no compensation offered, just said to come back and try again. What made it worst wss the manager said to call first, "please call before you come in and I will guarantee good service", good service should just happen in a restaurant, I shouldn't have to give a heads up. Such a joke.