Disappointed from the initial contact, where we su...

Disappointed from the initial contact, where we submitted our local Clinical findings, they were not able to provide any guidance, if we were even possibly eligible. As we are international, and had to arrange travel, we didn t want to waste our time if not eligible for surgery.
PCC called pass midnight local time (3am MST 10am UK)we indicated our location and time zone.
After deposit was made, questions regarding OTC were deferred and not answered, were told to talk to the Optometrist. With international travel, this may have caused ineligibility for surgery. Due to tight scheduling between consultation and surgery.
Expect schedule to change with short notice.
PCC was changed out without prior notice while we were waiting in the reception room.
Information on what to expect for examinations/scans and what they do would be nice, prior to arrival all we were told was to bring sunglasses as there will be dilation
Forms package, was missing documents, and signatures were demanded prior to discussion with Surgeon, accusation were made that the missing forms were in another client s package, they were never included in either package. In addition, the staff did not offer us to have a seat while going over our forms, but sat down herself. There were two of us, but only one chair. One of us had to sit on the window alcove to sign the forms. If that was the case, why did both have to come at the same time? When there was only seating for one.
Requested balance of funds prior to meeting surgeon, where at the time my eligibility was still unknown for the procedure.
Discussion with surgeon was conducted with both of us in the room, even though each appointment was scheduled independent of each other, this would be a medical privacy violation issue, with no consent being requested to combine.

As a result, I declined the surgery as the final results would not have eliminated my requirement for corrective lenses.