Joel Booth

Review of Sheraton Steamboat Resort and ...

Double charged my card, tied up an additional $800...

Double charged my card, tied up an additional $800. My mistake of having only one account available for the weekend but nonetheless, shouldn't have happened. Was restricted to the hotel as far as purchases because they could be charged to the room, couldn't buy a lift ticket either. Because of this, they offered to buy a lift ticket for me and charge to the room. Went to go pick up the ticket, the representative and her manager couldn't find the order using my name or the reference number given by Sheraton. That's the only reason why I went to Steamboat, to ride. At this point I gave up. I wasn't looking for free stuff but anything comped would've been nice i.e. a 25$ breakfast... but I had to ask for that and felt pretty awkward doing so. They mentioned an apology but I could tell it was a formality being said. They get two stars because they did switch our room from a kitchenette to a full kitchen per our request and the newly renovated rooms are money well spent. Waiting staff is slow in the informal dining/ bar area. I'm chalking that up to being new, they had to run and verify food options. I can't be too mad because I'd rather them ask and know then just tell me no bc they're not sure. Overall, I would think about going back.