Updated: I am changing the review from one start t...

Updated: I am changing the review from one start to 3.5-4 star because Front Door Manager Mr. Gil Charleston resolved the issue.

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I had the displeasure of staying in the hotel on 5/5/18. The checkin was late around 4:30 pm but understandable given that it is a busy location. Room was considerably hot and after dinner I called front desk to check HVAC system around 11pm. They sent an engineer, who after one hour fixed the HVAC unit that only broke 10 minutes later. He again came and around 12:30 am and said that he can't fix the unit. They brought a small fan that also didn't work. After that engineer brought a big fan and it was put in the room at 1:30-2 am. The fan was like an old portable unit putting hot air right back in the room.
I decided to wake up my colleague at 2 am and slept in a different room.
Thought-out this inconvenience the front door staff mentioned that they will accommodate and will not charge the room. They send me bill stating HVAC issue deducting the amount and charging full amount back again. Finally, this morning, I spoke with another manger who has promised to resolve the issues.