Rodrigo Gonzalez Jorquera

Review of Hong Kong Airlines

Backward and overbearing and rude staff in both Na...

Backward and overbearing and rude staff in both Narita and Hong Kong

Today 06/01/2017 when delivering the bags, the operator was able to get the ITINERARY to enter Japan while at the Hong Kong airport.

It took us around 10 minutes and we were unable to access LATAM and the return route was not available either.

MANAGER KELLIE YU yelled at us saying that we were not going to board and we would be ashore. All the time he spoke to us screaming and trying to humiliate. He asked us for a credit card instead of helping us locate our flight to Chile with Latam.

It is not a decent treatment and it is discriminatory not to find a solution and threaten us all the time.