Matthew Herring

Review of The Ritz-Carlton, Sarasota

The staff is fantastic and desperately trying to c...

The staff is fantastic and desperately trying to cling to the greatness of the Ritz they remember. Once Marriott purchased them this property became what you would expect when senior management switches focus from maximizing customer experience the maximizing shareholder value. We've since moved our annual conference to a less corporate location. It's still a great hotel, it's just that now it's a fairly nice Marriott at the maximum they can charge for the Ritz by name, instead of just a Ritz Carlton.