They booked my room after i had already booked it ...

They booked my room after i had already booked it a week in advance, then magically had one availabe after I complained, so then made us move all our stuff and our dog, to an older, smellier, smaller room all the way at the other end of the building, charged us the same, and didnt even offer to help us move our stuff. The customer service sucks, and will never be back.