Giovanna L

Review of Gemtel Green Network

Absolute scammers, I'm not even a customer of this...

Absolute scammers, I'm not even a customer of this company and had so much hassle. I moved into my flat last year and received a letter stating that I had to pay an amount for the period between the previous tenants moving out (who used this company) and us moving in and getting our own energy supplier in place. I paid this amount no problem.

Then a few months later I received a letter saying that the payment was overdue and an additional charge was added due to the late payment. Since I knew I had already paid this and paid it on time, I called to query. I was told that the reason they may not have recognised the payment is because i didn't put the account number in the reference part of the bank transfer. So I was told to send a screenshot of the bank transfer on my end via email and all would be okay. I did so, and received a reply saying that they acknowledged the proof of payment and they would be in touch with any updates or additional information (which they never did).



I will not be paying any extra charges whatsoever, I ve paid what I owe and that s it. Any future letters will now be ignored.