I travel for my job which means I am on the road a...

I travel for my job which means I am on the road all the time. I have never had such a poor hospitality experience in my life. To start, after the 7 hour drive from Denver in terrible conditions, they had no record of our reservation. They proceeded to list of names of people they had reservations for, asking if it could be under any other name after telling them many times it was not under any other name. When we finally got to our room, there were long hairs in our bed and on the pillows, beard hair in the bathroom sink, and pubic hair on the bathroom floor (I took pictures, I was in such disbelief)... Food crumbs all over the floor, and the room was not vacuumed. The shower had no water pressure, and hardly drained. By the end of the shower, you were standing in a foot of water. On day 2, the shower hose burst mid-shower and took hours to have someone fix it. This was right after we got back from the hot tub.. and since I couldn't shower after sitting in the buckets of chlorine they put in their tubs, my body broke out in rashes. The shuttle service is a joke. We waited 40 minutes downtown to get picked up, and the shuttle driver, "J" was extremely rude. I could go on and on.. but ultimately the fact that nobody at this resort seemed to care about how horrendous our experience was is the most disappointing part. They had plenty of opportunities to make it right and didn't. We will not be returning.