Sheer incompetence. Not only will they not cover t...

Sheer incompetence. Not only will they not cover their insured despite a police report clearly stating he was not controlling his speed when he destroyed my grandmother's parked car, they cannot even do something as simple as mailing or faxing a denial of coverage letter to her insurance so that her uninsured/underinsured coverage can take over. The adjuster takes SIX DAYS to respond to voicemails despite her recorded assurance that all voicemails are responded to by the next business day. I have filed a complaint with the Texas insurance commission and will do everything in my power to expose this joke of a company.