We have been staying at this hotel for many years ...

We have been staying at this hotel for many years around Christmas time. The rooms are fine - clean and great sheets, however, the bar and bistro have terrible service. We have had the wait extremely long for our food at breakfast, lunch, and dinner. It took way too long for them to bring water, bread, etc. and the waiters are rude and inattentive. This is completely unacceptable service at this price point. The only reason I am giving this place 2 stars is because of the amazing doorman who goes above and beyond with the patrons.