2/5

2/5

Location wise its beautiful and the scenery outside is great. Aside from some helpful employees scattered throughout my visit these are the only pros.

I will never be staying at this location again. Never had room service till day 4, we had to call the previous night to complain and the desk apologized and we were taken care of Friday finally. The Iron is also broken and doesn't properly work. For a "5 star hotel" this is poor service.



The food is expensive but half expected due to secluded location and being a bit ritzy. Portions of food however did not match the price tag but that is a small gripe. Brianna or Bri from Stonegrill gave astounding service and should be recognized, she sold me on the bison burger and it was great.

We were on the 5th floor and above the first floor, floors 2-5 had no AC in the hallways when traversing the labyrinths back to our room. In our room the AC was sporadic at best. Also $15 for wifi per day? Why not just add it into the bill for each night and call it a day. It is not high speed either.

2/5
Pros:

Overall beautiful on the outside / scenery
Great staff

Cons:
Filthy and disgusting, room and pool areas front to back
Building needs possible maintenance or just cutting corners on electricity
Pricey but good food