LG sucks!!! I WAS a loyal LG customer who has pur...

LG sucks!!! I WAS a loyal LG customer who has purchased LCD Televisions, computer monitors,
cell phones, blu ray players, surround sound all LG products. NOT ANYMORE, NEVER AGAIN. Apparently they are so big they don't need or care about the customers!! My LG top loading washing machine broke down over a week and a half ago, I called another service repair company who was going to come to my home the next day. I found out about LG flat rate and cancelled my other repair service BIG MISTAKE! I have been getting the run around for a week and a half to try and book an appointment. The whole system sucks! I call LG customer service they call a technician who then calls me to book an appointment if they ever call?? My day off of work was spent by the phone the whole day waiting for a tech to call me, it was on a Wed to book on the Fri. No one called! I call LG and now they have no appointments for Fri. Someone will call Thurs to book for Tues. I leave my credit card and info for my mom (who is dying of cancer) to wait by the phone all day for the call. I was promised by LG that they would call 10am EST. I call from work on my lunch to check in and no one called, I call after work and no one called. I call LG AGAIN when I get home and now again I am told that there are no appointments on Tues and someone will call me on Friday to book next Wed or Thurs. I told them where to go and called another service company who is coming tomorrow to repair my washer. If I need to purchase a new one, you can bet it will not be an LG!!! The whole system is ridiculous. I am not calling to talk to the Prime Minister. I am calling for a technician to repair my product. What is the secret? Why can't I just book an appointment directly with the technician or why can't they book it at LG? They give you the run around, you go in circles until you give up. BS