Amanda Barta

Review of Hilton Riverside/Hyatt Regency...

We were given vouchers and paid for an upgrade at ...

We were given vouchers and paid for an upgrade at check in. We then realized that the upgrade wouldn't work for us, because of our schedule, we asked to change it. The person at the desk then took these vouchers, but did not remove the charge from the room. So in essence, we were charged $300 for something and not given anything in return.