Review of City of Philadelphia, Department of Revenue

4 years ago

Excellent Customer Service

Excellent Customer Service

We spoke with a 2 young ladies today. Initially--Ms. Bus; the other named Mairena. We called to inquire about a real estate tax bill. After explaining the purpose of our call, Ms. Bush stated a supervisor would need to intervene and assured me she would take care of the issue and would call me back. Instead of waiting for the call back-- we called back and spoke with Mairena. By the time we ended the call, the information updated on Revenue's real estate website... I am personally impressed.

Shortly after speaking with Mairena, Ms. Bush called to follow up and confirmed that there was a zero balance.

I always receive good customer service when calling Revenue AND just wanted to acknowledge GREAT customer service... Please extend my appreciation to both Ms. Bush and Mairena for providing excellent customer service.