I booked a large suite for me and my son thought a...

I booked a large suite for me and my son thought amex. When I realized I wouldnt be able to attend I called and spoke to the day shift front desk manager who told me it wasnt a problem and would notate the reservation. I knew they would be getting there late and even later considering I was staying east. When my sister got there they wouldnt let her check in, there was no notation on the reservation, so I had to call the night shift front desk manager and they decided they needed something in writing - so I had to do that. Then the next day they said my card wasnt working and demanded another card from my sister, who cant really afford that type of deal. Nobody called me. Nobody emailed me... when my sister called to tell me, it was handled in 2 secs with Amex as it was just a fraud issue. We only stayed here bc it was last minute and it was the first 5 star suite we found, and we will not stay here again, and suggest that with the litany of high end hotels ava in the city, you look at other options as well.