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meshal shubayli

4 years ago

bad quality compared to the price. they do not pro...

bad quality compared to the price. they do not provide many of the 5 star hotel complementary stuff. no slipers, extra towels, prayer mat, etc. Once you ask they will bring it. well it should be there without asking. If we call it takes for ever to get our request solved. we had an issue with the airconditoning and we had to call 5 times and wait more than 3 hours. the room says partial view of haram, but honestly you see a tiny piece of haram. This is not my first time to hotel withing abraj aria during ramadan. however, this hotel is not good. I came for the name "rotana" because i do enjoy it in many other cities/ countries. but this one is not as per their standards at all.

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