Skrill (moneybookers) are another appalling compan...

Skrill (moneybookers) are another appalling company. Do not use them. They may be cheap but their customer service is shocking.
I am now 4 tickets deep trying to get an answer to a question - each time they are avoiding it or parroting help articles - clearly some level team in nowheresville.
The help system is designed to do as little as possible - you have to respond to an email asking you to actually keep it open with a suggestive response highlighting to close it.

Do not use Skrill.