Michelle Sachs

Review of Land Rover Denver E

I had a three month old Range Rover Sport that was...

I had a three month old Range Rover Sport that was rear ended on ice this winter. The other driver was going about 10 mph. It was minor. Due to the aluminum frame that the car was manufactured with, this has results in $53,000 in damage and a $5,000 rental fee while the car has been in the shop for SIX MONTHS. I still do not have my car. The accident happened in February and now we are almost at August.

When I reached out to the dealership, after the accident, inquiring about where to get the car fixed, they told me the only shop was four hours a way and it was the only authorized Land Rover dealer to fix an aluminum frame car. No one told me when I purchased the car that it could not be fixed locally. I sent the car to Glenwood Springs where they gave an initial estimate of $26,000. When I contacted the dealership and told them the outrageous sum to fix the car, they shrugged and told me this is what it costs to fix a Range Rover Sport. I find that really hard to believe. I spoke to my sales rep who was completely unhelpful and spoke to a service manager who told me that is the price to fix a Range Rover. Neither understand the aluminum frame drives up the labor cost which I find pretty pathetic from the dealership nor were they will to work with me to expedite the fixing of the car nor drive the cost of the repairs down nor offer me a rental car.

Fast forward a few months, and now the auto body shop is saying they found additional damage and it is now $54,000. I finally fired off a scathing email to the general manager of the dealership, who, in his defense, gave me a loaner car and has tried to be helpful. Ironically, when I picked up the loaner car, I got my head ripped off my the service associate and was told they don't give loaner cars for situations like this. He laid into me so much the guy next to him told him to calm down! He also told me he had no idea what this auto body shop that i used which is complete BS because I had called the dealership and they recommended this shop.

In summary, these cars are neither cost effective to fix nor timely to fix and you will have headache after headache between the auto body shop, the dealership, and corporate Land Rover. It has been one of the most disappointing purchases of my life. This is ridiculous and absurd I was sold a car that can't be repaired in essence and when I reached out for help, was repeatedly shot down by the dealership.

7/27/15 - Update on my situation. As of today, the auto body shop is still holding my car hostage. They have told my insurance company that the hourly rate for fixing the vehicle is $150, not $120 which is what they originally stated and is in the contract. This is an additional $5,000 in fees that my insurance will not pay plus the shop is imposing a $45 a day storage fee that my insurance will not pay. I'm incurring possibly thousands of dollars to fix/get the car returned to me. I had no idea when I purchased the car the headache/cost/time to have a simple fender bend fixed. I reached out to the dealership this morning to try and get some help but have not heard back.

9/21/15 - Still no car. Going on month 9!!