I was in April of 2018 for 10 days all very well b...

I was in April of 2018 for 10 days all very well booked to pay in the very friendly personal property. That's why I returned in October 2018 I booked in July to pay on the property for Booking but without notice at the end of August I was charged on the 3000 dollar card for the 9 day stay. The hotel has very good location and services but it seems that the Management changed because they were not very friendly except the Hispanics I found two only and the others face ... I ordered a single package from Amazon and they took a day to deliver it to me. Attention I learned that saves 2 dollars per package. Before it was free up to 5 packages.
Another detail in the check-out I am charged an additional 45 dollars and they do not explain why but the girl at the front desk tells me that they will return them, it did not happen I sent an email to reservations and they answer me that it is for an extra cleaning service , the other time I was there one more day they did not charge me anything more than the stipulated in day cleaning that appears in the daily hotel payment. The cleaning service this time was regular for under 9 days 3 the cleaning was not carried out, one day the towels were totally missing and as in each room there is a reservation that means that two days the cleaning did not provide replacement towels. I was trying to know and even claiming to IHG that it is an Associated Directory that has this and other hotel chains and nothing, I can not get a manager or someone to be responsible. I'm from Argentina and 45 dollars for our economy is very good and they should not charge you because there is no reason. BE CAREFUL IF YOU GO ABOVE ALL WITH WHAT YOU BUY FOR BOOKING. The hotel is very nice but the staff's attention got worse.