Hilarious, their slogan is when you care it shows,...

Hilarious, their slogan is when you care it shows, well, they could not care less!! The telephone system is useless!!! There is no switchboard so it just rings endlessly. I have been waiting already for 14 minutes! FOURTEEN!!!
You dial the hotel number, it rings about 10 times then it tells you the menu again, you dial 0 again after each 10 rings about 6 times until you get to reservations and they tell you to go directly to the front desk!!!
If you are calling from abroad to reach your guest, you are wasting precious minutes for nothing! The hotel should have a switchboard operator who answers at the second or third ring maximum! UNACCEPTABLE!!!