James Knowles

Review of JW Marriott Desert Ridge

My wife and I stayed here last year for our 1 year...

My wife and I stayed here last year for our 1 year anniversary and my birthday (both fall on the same day). Our concierge was Jayne and she made our experience amazing. It literally brought tears of joy to my wife's eyes. Jayne selected a fantastic room for us, left a letter and treats on the desk. We dined out several times during our stay at some of the best restaurants in the area (based on high cost and high reviews) such as the Persian Room but we actually enjoyed the restaurants inside the resort more! The food at the resort restaurants was great and the only way to get food closer would be to order room service. I just called Desert Ridge and asked if Jayne still works there and she does so my wife and I will soon be booking a room for our anniversary/my birthday there again this year (and maybe make a thing of it and stay there every year to come so long as Jayne is working there). I surprised my wife last year by telling her I needed another procedure up at the Veterans Affairs Hospital in Phoenix and that's why we were going north. Desert Ridge was great about sly phone call confirmations and talking in code when she was within earshot to keep the surprise a surprise. 5 stars for the resort, their restaurants but especially for Jayne the concierge (and if I could color in a 6th star for her I would do that too!).