Otto Otto

Review of Double tree by hilton downtown...

So when I first got there they asked me a bunch of...

So when I first got there they asked me a bunch of questions about what I'm doing in Toronto like its any of there business. The worst part is as I was checking out they said they needed to check my room before
I can leave, that took an hour, at the time I had a flight to catch and almost ending up missing it. So i'm at the hotel waiting for another hour while they checked my room, I have been to many hotels I've never had to wait while they check my room. I felt like I was definitely profiled. Then after all that, I put down a deposit for the room when i first got there and they gave me back a third of the deposit i put down. When I called and asked what happened to the rest of my deposit they didn't have an answer. I had to get my bank involved and they awarded me my money back. also, the second day of my stay they charged my card two separate charges and then the next day it got credited back, so strange. I obviously don't recommend this hotel. Buyer Beware.