Katty et Denis Fabregue

Review of Sofitel Imperial Mauritius Res...

The stay was pleasant overall! The spacious rooms,...

The stay was pleasant overall! The spacious rooms, the idyllic surroundings, the excellent meals allowed us to spend 4 relaxed days. The spa was up to our expectations, it was a real escape thanks beauticians, thank you to them!
Some negative points justify the note:
- We deplore a lack of attention and consideration on the part of the reception staff, who several times made us seemingly wait unnecessarily.
- The activities did not look well organized. We asked 3 different places (towels, boat house, boat house annex) if we could do archery and how. We were sent in front of the targets, making sure that the facilitator was arriving at 3pm. At 15:10 he was not there, we turned around.
- Last but not least, the previous occupants of the room smoked indoors. Not only did the hotel not make the necessary to remove the smells of tobacco (room 208) before our arrival (the quilt stank and was rolled into a ball in a closet), but in addition we were not warned and we did not offer to change rooms. When I first reported the problem, the bed linen was changed. But the smell was still present. I posted it a second time the next day. Nothing was done. We spent our entire stay with these smells of cold tobacco.
Moreover, for our 25 years of marriage we would have liked to have a few small touches from a 5 * hotel, but nothing! Pity !