I've never written a negative review in my life. T...

I've never written a negative review in my life. That is about to change. The Sagamore was the complete opposite of what I thought it was going to be. We wanted to treat ourselves by staying at a 4 star hotel, and we were very excited to do so. The price per night is very expensive, which is fine, as long as you're able to deliver. Upon arrival we were told that there would be no turn down service/Housekeeping because of Covid. Not an ideal start, but we understood. Just wish they would have told us that when we booked, and not when we checked in.
Now the service.....The service at the hotel was beyond horrible. We were with 2 other families and 4 young kids. The food commonly took over an hour and 15 minutes to come out. They often forgot our soups and salads and when we told them not to worry about it, they would just bring it out with the dinner and keep it on the final bill. Never once did anyone ever apologize to us for the delay. Another dinner took over an hour and 40 minutes to get the food. Two of the kids fell asleep at the table, and we had to wrap their meals up and take it back to the room.
One time at lunch we were seated at a table that was broken. Half of the table was slanted and the drinks kept sliding off the table. We asked the waiter if there was a way to fix it, and he just chuckled and said "it's been broken all season long. Not gonna be fixed any time soon."
Op top of the horrendous service, there were about 10 yellow jacket bees around your table at all times. We were told that 14 guests had been stung in the 5 night stay that we had there.
Then finally we had gone to play golf at the sagamore, which is very expensive. I got hurt on the 2nd hole of the day. It was bad weather out and I slipped on the cart path and pulled my neck badly. My friend had to take me to an urgent care, so we went back up to the car. A man from Sagamore came out (probably to see if I was looking to sue, which I would never do) And I just explained to him that I got hurt and was headed to the hospital or urgent care and we couldn't continue playing. Instead of saying wow I'm so sorry, I hope you feel better and we will refund your money - he simply said "wow that's a waste of an expensive day." I was in excruciating pain otherwise I might have had some words with the man, but you just would have thought they would have refunded our money, or at the very least charged us much much less considering we played ONE hole.
Overall it just is not worth the price of admission. Head over to an AirBnB or another hotel for $175 per night. I wont be staying at the Sagamore ever again.