Aq

Review of Hilton Riverside/Hyatt Regency...

Not really friendly staff at the check-in counter....

Not really friendly staff at the check-in counter.
The sheets were clean but the room was not fully cleaned. There was a plastic bag left in the room from the previous guest.
The fact that WiFi isn't available for free is very funny, and you should sign up for Hilton honors to get it for free.
The elevators are kind of hit or miss and scary since some of them don't work well and might stop in between floors. We heard a guest stuck in the elevators while we were there. I am taking about the ones that take you up to the 16th floor.
We were charged more than what we had booked the room for online, and we told them at the checkout time and they adjusted the fees, so be careful and make sure what they charge is what you booked the room for online; otherwise, you might have to pay extra.