This company is HORRIBLE. One of their insured rea...

This company is HORRIBLE. One of their insured rear-ended my daughter (who is a minor and was driving my car). In the first few days, I was unable to get anyone to do anything to help me. They just kept taking messages and saying someone will contact me. My car was drivable but heavily damaged (so much so that the trunk wouldn't close properly and was allowing rain to get inside causing further damage). I got so frustrated with trying to get them to fix my car that I finally just called my insurance company and filed a claim with them. I'm going to let my insurance company deal with ACCC. I have yet to get a return call from the adjuster, Candace Gaines. I have never dealt with a company so bad and after reading these reviews, I see that I'm not alone. It's ridiculous.