As soon as we arrived the facility was nice on the...

As soon as we arrived the facility was nice on the outside but it looked like the hotel was closed.
I booked a family room with a double bed and found myself with two single beds pushed together and a separate single bed, the single bedspread was dirty and so it remained the next day, opening a drawer under the TV I found a pair use of white briefs that I immediately reported to the hotel as the problem of the wifi in the room was wrong and that the next day they have not solved