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Worst stay ever, and I stay at Choice Privileges h...

Worst stay ever, and I stay at Choice Privileges hotels frequently! First, I asked for the drain on tub to be fixed (we have young kids), and it never was. On our last day we arrived back at the room at 4:15 (after being gone since 8:30am), and the room had not been cleaned. Because it was close to dinner time, we needed to bathe our children prior to dinner. I tried calling the front desk multiple times and my call was never received. I was able to speak to a manager but she was so disrespectful, she doubted her staff would ever ignore a call (there were three working the front desk). Next, she tried to justify the lack of timeliness of cleaning the room to the number of checkouts (as though I cared). For full disclosure, I did Priceline this room for $100 a night on express deals, but you still had to pay a $27 a night resort fee. Regardless, for a family that travels regularly that NEVER complains, I would not recommend staying at this resort. It is one thing for a resort to not live up to expectation, but to then follow with a manager with such poor customer service skills that she deflects the problem on I.T. and checkouts, I once again cannot reiterate how much I would not stay here again. Save yourself the frustrations, and just stay at the Marriott!

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