They definitely don't live up to my expectations, ...

They definitely don't live up to my expectations, and my expectations aren't high.
Started with charging 80 baht for water when you can buy the same water for 7 baht in any store (its not the money, its principal).
The room wasn't clean. Spider webs everywhere, ants on the counters. I had to tell them twice and they still didn't remove the spider webs. I had to do it by myself.

My son got virus infection and I called the receptionist and asked him to call for an ambulance, but he could not speak English so he hang up the phone. So i had to call for an ambulance myself.

You always have to ask 2-3 for something to get it.
I wanted to talk to the manager about all my concerns, but he was never in place. The receptionist said, come back at 2 o'clock so you can talk to him and when I got there two he wasn't there and all the sudden he would come back at 4. I tried this for couple of days and even left message for him to call but nothing happened.
Nothing is taken seriously. Choose another resort despite the beutiful view you don't get anything for you money.