Joshua Schmitz

Review of Bob Rohrman Schaumburg Ford

First time I have been to this location. I bought ...

First time I have been to this location. I bought a fusion about a year ago in naperville and they were incredibly freindly. i moved out here and decided to give this dealer a try for my 20k service. i walked in and noone was there to greet me so i stepped into one of the service writer rooms to check in for my 1pm appt. i forget the mans name and dont feel like calling anyone out but he looked up at me and i saw annoyance flash across his face and then looked back down. i said im sorry, did i interrupt your lunch? and he looks at me and says something like that and continues to ignore me. the service writer next door was luckilly this dealers saving grace because he came in and took over before i out right left. in the future if you have a customer that has spent a large quantity of money for a brand new car and then continues to use ford dealers for all their service, maybe treat them with more respect. I will be driving out to my original dealer from now on as they were much friendlier.

UPDATE: I was offered a free oil change for my treatment. This time was alot better. They were friendly, on point, and even did my recall work without me having to say anything. They redeemed themselves and I will continue to go back to this dealer for work.