For my first maintenance since my move to Guam, I ...

For my first maintenance since my move to Guam, I scheduled my service online. I received a courtesy reminder the day before to confirm my appointment. The morning of my service, I underestimated traffic and called the Service Department. They were able to accommodate me by rescheduling my appointment for another 30 minutes which was perfect timing. Carlos, my advisor, was very knowledgeable on the packages offered and answered my questions with confidence. He kept me updated on the status of my car periodically. Upon completion, he was very informative of the concerns the technicians came across and was able to advise me the best time to schedule an appointment to have the concerns addressed/fixed.

In the Sales Department, we went in the day after I had my Sequioa serviced to purchase a new car. Our appointment was with Mona, and we couldn't be any more happier to have her as our Salesperson. She advised us on the promotions going on, as well as walked us through the similarities and differences between the vehicles we had in mind. We narrowed our choices down to the new C-HR. We filled out the application with her reassuring us along the way. We sat down with Patti in the Business Office, went through the options for warranty and GAP, and any additional features we thought of adding. In a couple of hours, we found out we were qualified and would be able to pick up our vehicle in three days. The delivery process was the exciting part!

I am happy with the exceptional service I received from the Service and Sales Department and their friendly staff. I definitely will be returning for all our Toyota needs!