Mark Duffy

Review of Galway Clinic

Wouldn't Ever Consider Reviewing Anything But I Fe...

Wouldn't Ever Consider Reviewing Anything But I Feel I Must...Private Health Insurance Not Sure Why We are Paying It...Ruptured A Ligament In My Shoulder While Abroad And I Have to Say Got Great Care In Spain,Xray and Scan All Done Under An Hour,Recommended I Get Home and Go Straight To Nearest Hospital As It was a Very Serious Injury,Got into Shannon Airport all Reports and Scans With Me Got a Lift to Galway Clinic at 12.20 In the Afternoon.When I Got to The Reception I was Told It was Closed But To Go To A&E & See How I Get On!! Was Informed When I Got through the Doors that they had reached their Quota For the Day (Her Exact Words) Even Though There Was 4 Individuals In The Sitting Area.I explained I'm a private patient paying health insurance Who had a Serious Injury That I Needed To see a Doctor..after all It's an A&E Department I walked Into & it Was Lunch Time...They Didn't Look at My letters or paperwork,Didn't Check To See what sort of pain Or Anguish I Might Be In,I Needed Two Injections Just To Get Me Home On The Flight.Such a Lack Of Empathy & So Unprofessional I Was Genuinely So Shocked I Didn't Know What To Say..Im Not One To Knock The Health System As It Takes a Lot Of Flack & Rightly So...If This Is The Service The Private Hospital Is Offering I Dare To Think What's Happening Up In UCHG...Very Very Worrying