R

The dealership is clean and inviting. John was gr...

The dealership is clean and inviting. John was great to deal with. He has a great personality and pays attention to details. Overall the experience was great. We did not feel pressured. The service department was helpful and curtious. We bought a 2009 Saturn Vue and felt confident that John was trying his best to get us a good deal. I would make a few recommendations: The policy is to fill the gas tank for new Hyundai purchases should be expanded to all purchases. Even though the car is noy brand new, it is one the dealership is selling and the cunsumer is still paying a lot of money for it. Additioanlly, the car we bought ended up having a problem with the doors not unlocking automatically when the car is placed in park. Initially, we thought this was just a set up issue and could be corrected using the car's set up menu. Turns out it is a problem that will need diagnostics and repair. Hyundai will not cover this as thety say it is not a safety issue. Repair on this "new to us" car will be at an additioanl expense to us. I feel that this should have either been disclosed to us before the purchase or rectified by the dealership. Overall the experience was a positive one. Ask for John!

Comments:

No comments