I've been calling in for two days now to schedule ...

I've been calling in for two days now to schedule an appointment - but I'm not able to. I was asked to send a referral even though my insurance allows me to visit specialists without a referral. My primary provider has faxed the referral twice but your office says that they haven't received it. After calling several times - I was told that you're facing some issues with your fax machine and maybe that's why your not receiving it. On asking when it might potentially be resolved - I was told that that information is not available. I was also told that you do not accept the referral over email and that I will not be able to schedule an appointment. Why should the patient suffer because of your clinic's policies and administrative problems. Extremely disappointed with the experience and I do not think it does justice to the rating you have on google.